How do I reset my password?

If you have forgotten your password you can reset it via the Forgot Password? link on the login screen. You can also use this screen to set a password for your account if you haven't set one yet.

Enter the email address associated with your account and click on ‘Reset password’, then you will be sent a reset password link by email. If you enter an email address that is not associated with an account on the system, you will not receive an email.

Users from EU based organizations can reset their password here, or US based organizations can reset their password here. If you are not sure which applies to you, you can try both or contact Geneious Biologics admin for clarification.

What if I never activated my account?

Any registered user can use the Password Reset page to set a password on their account, even if they haven't activated it before. This will send out a new email with a password reset link which lasts several hours. Anyone can trigger a reset so long as you know the person's email address, however because the link only lasts a few hours it is best if people do it themselves.