How do I get access to Geneious Biologics?

Biomatters staff will create one administrator account for your organization. Please ask your administrator for access and he/she can create new users and accounts for your organization without any need to contact Biomatters Support.  If you don't have Geneious Biologics in your organization yet, you can request a trial here.

There is more information on how administrators can create new users here. Once your administrator has added you, you will receive an email prompting you to activate your account.

Why didn't I receive an activation email?

It always worth checking the email spam folder, in case the activation email gets caught in the spam filter. Sometimes emails can also get caught in your organisation's firewalls, in which case they may not appear in the inbox at all.

If for some reason the invitation email does not appear at all, the following steps may help:

1. Add no-reply@geneious.com and no-reply@geneious.eu as contacts using your email provider's interface for adding contacts.

2. Trigger a new email by going to the 'Reset password' screen in Geneious Biologics and entering your email address. Your administrator could also do this for you.

3. Go to your email client and click the link in the Reset password email to complete your account setup. Please make sure that this link opens in Chrome, which is our recommended browser.
4. The reset link expires within a few hours - if it has expired, simply go back to step 1 and request another link.

Why doesn't my account activation link work?

Account activation links expire after one week, for security purposes. If your link has expired, you can request a new one by entering your email address in the Reset Password screen. 

1. Go to the "Reset password" page.
2. Type in the email used to sign up and press 'Reset'
3. Go to your email client and click the link in the Reset password email to complete your account setup. Please make sure that this link opens in Chrome, which is our recommended browser.
4. The reset link expires within a few hours - if it has expired, simply go back to step 1 and request another link.